Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to easily track your orders and save your details for faster checkout next time.

Can I earn Hilton Honors points on purchases made through the Conrad eShop?
No. Hilton Honors points cannot be earned on purchases made through the Conrad eShop. Points are only awarded for eligible guestroom stays and dine-in transactions at participating restaurants.

What payment methods are accepted?
We accept online payments via Visa, MasterCard, JCB, and China UnionPay.

When will my credit card be charged?
Your credit card will be charged at the time of purchase, and the transaction will appear on your monthly statement.

Where do you deliver, and are there different delivery rates?
We currently deliver within Hong Kong SAR, excluding outlying islands and remote areas.

Can I send one order to multiple addresses?
Each order can be delivered to only one address. To send items to multiple addresses, please place separate orders.

Can I change or cancel my order after placing it?
Orders cannot be changed, cancelled, or refunded once they have been confirmed.